Call Forwarding Guide

How to Forward Calls from Ooma Office

Forwarding your Ooma Office calls to SkipCalls ensures every customer interaction is handled by our 24/7 AI answering service. This quick setup allows you to focus on your business while our intelligent assistant manages your incoming inquiries and appointments.

Connect Ooma Office

1
Log in at office.ooma.com
2
Go to Settings → Call Handling
3
In "When a call comes in", select "Forward it immediately"
4
In "Forward to", select "My Forwarding number" and enter: your SkipCalls number
5
In the "Show" field, select "Original caller's number" so you can see who's calling
6
Enable "Require key press on answer" — prompts you to press 1 before accepting a forwarded call and prevents calls rolling to your cell voicemail
7
Save the popup, then save your settings
8
Optional: enable "When all devices are offline, send calls to Forwarding number" and enter your SkipCalls number so calls still reach SkipCalls if your internet goes down

Official Ooma Office documentation

Portal method is strongly recommended — only the portal exposes "Require key press on answer", which stops calls from rolling to your cell voicemail if SkipCalls misses the ring. Star codes work as a fallback but do not support that option.

Troubleshooting

•Verify that your Ooma Office extension has external forwarding permissions enabled in the Manager portal.
•Check that you have entered your 10-digit SkipCalls number correctly without any prefix characters like +1.
•Ensure that 'Ring Groups' or 'Virtual Receptionist' settings are not overriding your individual extension's forwarding rules.
•Test your connection by calling your Ooma number from a separate device to confirm the AI assistant answers as expected.

Frequently Asked Questions

Does Ooma Office charge extra for call forwarding?

Ooma Office generally includes call forwarding as a standard feature, but forwarded calls may count toward your monthly minute usage depending on your service tier.

Can I schedule forwarding to SkipCalls for after-hours only?

Yes, you can use the Ooma Office Manager to set up time-based routing, sending calls to the AI assistant only during evenings or weekends.

How do I disable call forwarding and return to normal service?

You can turn off forwarding instantly through the Ooma Office mobile app or the online dashboard by toggling the call forwarding status to 'Off'.

Will my Ooma desk phone still ring if I enable forwarding?

This depends on your configuration; you can choose 'Sequential' to ring your phone first or 'Always' to send calls directly to SkipCalls.

Need more help? Check our detailed help article for Ooma Office.

Ready to forward your Ooma Office calls?

Set up SkipCalls in minutes. Your AI receptionist answers every call 24/7 — no missed leads, no voicemail tag.